policy

Last update: Effective Feb 08, 2024

PingSys Software Corporation, together with its subsidiaries and affiliates, (“PingSys”, “we”, “us”, “our” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s web sites, individuals who register to use our services, and individuals who register to attend the Company’s corporate events. This Privacy Policy (the “Policy”) describes PingSys’ privacy practices in relation to the use of the Company’s web sites and the related applications, services, and programs offered by the Company, as well as individuals’ choices regarding use, access and correction of personal information.

IMPORTANT NOTE FOR EUROPEAN USERS AND CUSTOMERS:

Please note that PingSys is a US-headquartered company and therefore information covered by this Privacy Policy will be hosted and stored in the United States, which does not have similar data protection laws to the European Union. By providing us with Personal Information, you agree to that information being stored and processed in the United States.

This Policy provides information about how PingSys collects, uses, discloses and protects the personal information (“Personal Information”) we gather when you (i) create or access an account through any of the Sites or use the services, including any applications, free trials or demos that we make available via the Sites, from time to time (the "Services"); (ii) download, install, or otherwise use any PingSys software product, including any demos related to such products ("Products"); (iii) subscribe to, access, configure, or otherwise use any PingSys hosted or software-as-a-service offering ("SaaS Products") (iv) subscribe to or participate in any newsletter, promotion or competition (v) submit inquiry forms, ask for a price quote, contact sales, schedule a call with engineer, download materials or reports (vi) register for events, webinars (vi) when you interact with chat bot which may be available on some of our websites (vii) when you submit a form to become reseller or distributor. The Sites, Services, Products, and SaaS Products are each referred to herein as a "PingSys Property", or, collectively as the “PingSys Properties”.

This Policy does not apply to the privacy practices governing the relationship between our customers and their end users when our customers use our Products or SaaS Products to collect and process data. Rather, such usage is governed by our customers’ privacy policies, over which we have no control.

Furthermore, access to and usage of some of our Products or SaaS Products, may entail additional privacy terms, to which you must agree before using the specific Product or SaaS Product.

Information Gathered and Tracked by PingSys Software

PingSys may collect various types of information from visitors to our website or from phone or email conversations, which are described in more detail below. In some instances, we may combine one type of information with another type of information and store it together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you with the relevant services.

Organizational and Personal Information Collected

Within our Sites, you may be asked to give us personal or organizational information in order to purchase or receive information about a PingSys Property. We may collect this information through different methods, including (without limitation):

• Registration Forms. We encourage all visitors to register with PingSys, although registration is not required except for access to our premium content areas. The registration forms require users to give us accurate contact information and references to help us better serve you. You will be given specific account information in connection with establishing an account with us and it is your responsibility to keep your account credentials confidential at all times.
• Order Forms and Enrollment Forms. Our order forms securely collect visitor’s contact information and payment information to use for order fulfillment and this information may be shared with our partners or resellers if that is necessary to fulfill your request. During the purchasing process, you may be given the opportunity to sign up for future e-mailings regarding our products, services, and promotions.
• Registration Profile. You may also be given the option of registering a profile with us to store your name, purchase history, and billing information to make it easier for you to shop and purchase products/services from us in the future. You may change/cancel information relating to your profile online at any time.
• Online forums and social networks. Any Personal Information that you choose to submit to one of our online forums, bulletin boards, blogs, recipe pages or social networks may be read, collected, or used by others who visit these community areas. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and should tailor any content you submit appropriately.
• Telephone conversations. With your consent, we may record telephone conversations between you and our sales and technical support representatives for training and quality control purposes. You will be notified at the beginning of any call that may be recorded and given the option to opt-out. Recorded calls will be stored securely and deleted when no longer required for the purpose they were recorded.
• Package Registry: if your use of our Products includes the publishing of packages in a package registry, the name and email address of the developer is saved and may be shared on the Sites.

The Personal Information collected by PingSys Software may include, but is not necessarily limited to:

• Contact information (such as your name, title, e-mail address, postal address, and telephone number);
• Transactional information, including delivery details, including billing and delivery address where applicable;
• User preferences;
• IP address;
• Financial/credit card and payment information (please see the “Third Party Payment Processor” section for more information);
• Demographic information and geographic or geo-location information; and
• Additional information as needed for our business and customer service purposes.

Where applicable, if you choose to access, or log in to, any PingSys Software Website using your Google, Facebook, Yahoo, or other accounts accepted by the applicable PingSys Software Websites, the third-party site may share with us certain Personal Information.

Sensitive Information

We ask that you not send or otherwise share with us any sensitive Personal Information, which includes but is not limited to your government-issued ID numbers (e.g., Social Security Number or driver’s license number), racial or ethnic information, political or religious opinions, or your health information.

In some cases, end users of our customers may need to provide Sensitive Personal Information to our customer in order to make use of an application that uses our Product or SaaS Product and that Sensitive Personal Information may be stored or processed by us as a result. We process such Sensitive Personal Information in the role of a processor on behalf of a customer (and/or its affiliates) who is the responsible controller of the Sensitive Personal Information concerned. If your data has been submitted to us by or on behalf of a PingSys customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable customer directly. Because we may only access a customer’s data upon instruction from that customer, if you wish to make your request directly to us, please provide to us the name of the PingSys customer that submitted your data to us. We will refer your request to that customer and will support them as needed in responding to your request within a reasonable timeframe.

Notwithstanding the above, if we ever need to handle Sensitive Personal Information about you, we will ask your consent to do so. Once given, such consent may be withdrawn at any time. We will not handle any Sensitive Personal Information that we are not permitted by you to handle, or that you have not provided us with. Any Personal Information about you that we handle will only be accessible by those PingSys personnel who have a reason to do so.

PingSys Software Cookies & Analytics

Please review our Cookie Policy to learn more about our use of cookies.

Do Not Track Signals

Without a common industry or legal standard for interpreting Do Not Track (DNT) signals, PingSys Software does not respond to browser DNT signals. We will continue to monitor further development of a DNT standard by the privacy community and industry.

How PingSys Software Uses and Shares Information

PingSys Software does not sell, lease or rent the Personal Information you share with us to third-parties. However, the information you provide may be used by us or shared with third-parties for any of the following purposes (and please note that not all the uses listed below may be relevant to you):

With your consent (when required), we may use and share the Personal Information we collect to: provide, support and improve the PingSys Properties; deliver correspondence, communications, or services, such as newsletters, events, training, or software that you request or purchase; process orders; confirm licensing compliance; solicit your feedback; and inform you about the Company and the products and services of our distributors, resellers and promotional partners.

Product-specific data collection and usage information is available in the applicable End User License Agreement and product documentation.

Also, we may use your Personal Information as described below.

• We may, from time to time, share Personal Information and other information with other companies who may provide you information about the products and services they offer.
• We may analyze your Personal Information and other information in aggregate form which does not identify you personally. We may share this aggregate data with our affiliates, agents, advertisers, manufacturers, business partners, and to current and prospective business partners and to other third-parties for other lawful purposes.
• We may share, disclose, or provide your Personal Information to third parties: (i) when attempting to collect a payment or debt; (ii) when required to combat fraud or to protect our interests; (iii) to enforce our Privacy Policy, our Terms of Use, or any terms of service or end user license agreement of PingSys; (iv) when required to do so by law or in response to legal process or lawful requests, including from law enforcement or government agencies; (v) within and among our affiliates and subsidiaries; or (vi) as part of a merger, sale of our business or assets, or dissolution.
• We may employ other companies and individuals to perform functions on our behalf. Examples may include providing hosting and network services, information technology support, and customer service. These other companies will have access to the Personal Information we collect only as necessary to perform their functions and to the extent permitted by law.
• PingSys may retain, aggregate, use, and resell any non-personal information (including other information) collected in connection with any use of the Sites or our products and services both during your use of the same and after such use has ended.
• From time to time, we may conduct surveys regarding the website or other products or services. The information you provide is used collectively for analytical and/or research purposes. You will not receive unsolicited communications as a result of your participation in a survey if you notify us not to contact you.

This Policy revises and supersedes the previous versions dated July 1, 2023, May 31, 2022, May 12, 2021, September 23, 2020, August 12, 2019, December 10, 2018, May 3, 2016, March 16, 2016, August 1, 2014, and November 15, 2011. This Policy also replaces the Data RPM, Kinvey, Ipswitch, Chef, Telerik, Kemp Technologies, MarkLogic, Semaphore and Flowmon privacy policies.